Shipping & Delivery


I.O. Metro partners with professional freight and parcel shipping services to ensure your purchase is handled with care. We promise to provide you reasonable and competitive shipping rates based on your total order value, weight, quantity and dimensions of the item(s) being purchased.
 
We ship to destinations within the 48 contiguous United States. Special and remote location deliveries, such as island deliveries, may be quoted by contacting customer service.

Alaska & Hawaii shipping: We offer selective parcel shipping to residents in Alaska and Hawaii. Please contact customer service for more information.

International shipping: We currently cannot ship to International destinations.

P.O. Box shipping: We cannot ship to a P.O. Box. Please be sure to provide an accurate residential or business address during your order entry.

APO/FPO shipping: We currently cannot ship to military APO/FPO addresses.

In-Stock Product: In-Stock items will ship from our distribution center within 5-7 business days of your order date. In the event that your purchase is temporarily out of stock, you will be contacted by a Customer Service representative.

Custom & Special Orders: Custom/special Orders are not "stock" items and will ship from distribution center within 10-12 weeks of the original date of purchase to most metropolitan areas. Product availability and pricing are subject to change without further notice.

Multiple Item Purchases: Multiple item purchases may have varying ship and delivery dates or methods based on product limitations. Shipping may be delayed on multiple item purchases until your entire purchase is filled. A customer service representative will contact you to discuss the most economical and time considerate method of shipping if extended delays are expected.

Sales Tax: State and local sales tax on the merchandise total is charged for items shipped to zip codes within the following states: AL, AR, GA, MO, MS, OK, TN, TX

ONLINE FURNITURE PURCHASES

Purchase any item with the unlimited delivery icon and everything else (furniture, art and accessories) purchased on the same order will ship together for one low, flat fee.

Local: $125 
Extended: $225
Nationwide: $350
  • Delivery zip code 60+ miles from any I.O. Metro store location
  • Across the threshold delivery only (does not include unpacking, assembly, or debris removal)
  • Orders with items weighing more than 300lbs or containing (4) or more pieces will be delivered to the first dry area or garage only
  • If you desire white glove delivery please contact customer service immediately following the placement of your online order

Furniture and larger items will be delivered within 2-3 weeks from the time the order leaves our distribution center to most metropolitan areas. Remote delivery areas will incur additional transit times. Please know that  provided delivery and shipping time frames are estimated and subject to change. Please contact customer service to request delivery specific information on your order.

All furniture and larger item deliveries are by scheduled appointment. When placing your order, please provide a daytime phone number(s) to allow the scheduling of your delivery. You will be provided a 3-hour window for your delivery. If you miss your scheduled appointment or request a time-specific delivery, additional fees will apply.

Additional Delivery Fees:

We ask that you inspect your delivery and provide a signature upon receipt. Please document any packaging or product issues directly on the signed delivery receipt and immediately contact customer service.

ONLINE ACCESSORY, ART & SMALLER ITEM ORDER SHIPPING

12% of Pre-Tax/Discount Order Total
·         Shipping calculates in shopping cart during checkout process
 
Most of our accessories, art, rugs and smaller items will arrive via FedEx within 5-7 business days of being shipped. Purchases delivered via FedEx will not include additional services, such as item placement, unpacking, assembly or debris removal.
You will receive an email notification containing your shipment tracking information. A delivery signature is required for purchases over $250.

IN-STORE ORDER DELIVERY

I.O. Metro locations offer the same delivery rates as orders placed online:

Local: $125 
Extended: $225
Nationwide: $350
  • Delivery zip code 60+ miles from any I.O. Metro store location
  • Across the threshold delivery only (does not include unpacking, assembly, or debris removal)
  • Orders with items weighing more than 300lbs or containing (4) or more pieces will be delivered to the first dry area or garage only
  • If you desire white glove delivery please contact customer service immediately following the placement of your online order
Always remember to measure your room, doorways, electronics and components before delivery.
 
For information or assistance regarding your delivery, please contact customer service at 1-888-223-5628.